Privacy Policy

Effective Date: August 11, 2026

City Mortgage Office LLC (“City Mortgage,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, apply for a mortgage, or communicate with us, including by SMS text messaging.

Information We Collect

We may collect the following information:

  • Name
  • Mailing address
  • Email address
  • Mobile phone number
  • Date of birth
  • Mortgage application information
  • Financial and employment information
  • Property information
  • Communication preferences
  • Information submitted through our website, forms, or customer service interactions

How We Use Your Information

We use your information to:

  • Process mortgage applications
  • Verify your identity
  • Evaluate loan eligibility
  • Communicate regarding your loan
  • Request documentation
  • Schedule appointments
  • Coordinate closings
  • Respond to customer inquiries
  • Provide customer support
  • Improve our products and services
  • Comply with federal and state laws
  • Send marketing communications only when you have provided separate marketing consent

SMS Communications

City Mortgage Office LLC offers two types of SMS communications, each requiring separate consent:

Informational Messages (sent only with informational SMS consent)

  • Mortgage application updates
  • Loan processing notifications
  • Requests for documents
  • Appointment reminders
  • Appraisal scheduling
  • Closing coordination
  • Account notifications
  • Customer service and support

Marketing / Promotional Messages (sent only with separate, optional marketing SMS consent)

  • Mortgage rate updates
  • Refinancing opportunities
  • Home purchase programs
  • New loan products
  • Mortgage-related educational content and newsletters
  • Promotional offers

Message frequency varies.

Message and data rates may apply.

Reply STOP at any time to unsubscribe. Replying STOP will opt you out of all SMS messages from City Mortgage Office LLC, including both informational and marketing messages.

Reply HELP for assistance.

SMS Consent

Informational SMS consent and marketing SMS consent are collected separately through independent, unchecked checkboxes on our website forms. Checking the informational SMS consent checkbox authorizes City Mortgage Office LLC to send informational messages only. Marketing/promotional messages are sent only if you separately check the optional marketing SMS consent checkbox.

Providing either consent is voluntary and is not a condition of obtaining a mortgage loan or any other product or service.

Mobile phone numbers and SMS opt-in consent data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or otherwise disclose your SMS opt-in information for third-party marketing.

Information Sharing

We may disclose your information only as necessary to:

  • Process your mortgage application
  • Verify employment, income, or assets
  • Work with investors, lenders, title companies, appraisers, and settlement service providers
  • Comply with legal or regulatory requirements
  • Prevent fraud
  • Protect our legal rights

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, or misuse.

Your Rights

Subject to applicable law, you may request access to or correction of your personal information by contacting us. You may withdraw your SMS consent(s) at any time by replying STOP or by contacting us using the information below.

Mortgage Licensing

City Mortgage Office LLC is a licensed mortgage company.

NMLS Company ID: 2656145

Licensing information may be verified through the Nationwide Multistate Licensing System (NMLS) Consumer Access website.

Contact Us

City Mortgage Office LLC
Website: https://www.city-mortgage.com/
Address: 1 N 131 County Farm Road, Suite 108, Winfield, IL 60190
Phone: (630) 345-4645
Email: info@city-mtg.com