Terms & Conditions
Effective Date: August 3, 2026
City Mortgage Office LLC SMS Messaging Terms & Conditions
These Terms & Conditions govern participation in the City Mortgage Office LLC SMS Messaging Program. By providing your mobile phone number and opting in, you agree to receive SMS messages from City Mortgage Office LLC.
Program Description
City Mortgage Office LLC provides SMS communications regarding mortgage products and services.
Messages may include:
- Mortgage application updates
- Loan processing notifications
- Documentation requests
- Appointment reminders
- Appraisal updates
- Closing coordination
- Customer support communications
- Mortgage rate updates
- Educational mortgage information
- Promotional messages (only when you have provided consent)
Message Frequency
Message frequency varies depending on your relationship with City Mortgage Office LLC.
Message & Data Rates
Message and data rates may apply according to your mobile carrier’s pricing plan.
Consent
By providing your mobile phone number, you expressly authorize City Mortgage Office LLC to send recurring automated and non-automated SMS messages.
Providing consent is voluntary and is not a condition of obtaining a mortgage loan or any other service.
Opt-In Methods
You may opt in by:
- Completing a form on our website and selecting the SMS consent checkbox.
- Completing a mortgage application.
- Requesting mortgage information online.
- Providing verbal consent to a City Mortgage representative.
- Signing documents authorizing SMS communications.
Opt-Out
Reply STOP at any time to unsubscribe.
After opting out, you will receive one confirmation message, and no further SMS messages will be sent unless you opt in again.
Help
Reply HELP for assistance.
Or contact:
City Mortgage Office LLC
Website: https://www.city-mortgage.com/
Phone: (630) 345-4645
Email: info@city-mtg.com
Privacy Policy
Please review our Privacy Policy:
https://www.city-mortgage.com/privacy-policy
SMS consent is not shared with third parties or affiliates for marketing purposes.
Wireless Carrier Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages.
Mortgage Communications Disclaimer
SMS messages are provided for informational purposes only.
Receipt of an SMS message does not constitute:
- Loan approval
- Credit approval
- A commitment to lend
- A rate lock
- A guarantee of financing
- A guarantee of loan terms
All mortgage loans remain subject to underwriting, verification of information, investor guidelines, and applicable federal and state laws.
Electronic Communications
Certain disclosures required by law may be delivered separately in accordance with applicable federal and state regulations.
Regulatory Disclosures
City Mortgage Office LLC is a licensed mortgage company.
NMLS Company ID: 2656145
Consumers may verify our licensing information through the NMLS Consumer Access website.
As of the effective date of these Terms, City Mortgage Office LLC maintains active licenses or registrations in:
- Florida
- Illinois
- Indiana
- New Jersey
- Pennsylvania
- Texas
Consumer Access - Company.pdf
Equal Housing Opportunity
City Mortgage Office LLC supports the principles of the Fair Housing Act and Equal Credit Opportunity Act. We are committed to providing equal housing opportunities and do not discriminate on the basis of race, color, religion, national origin, sex, disability, familial status, age (where applicable), marital status, or any other protected class under applicable law.
Changes to These Terms
City Mortgage Office LLC may update these Terms & Conditions at any time. Changes become effective upon posting on this website.
Contact Information
City Mortgage Office LLC
Website: https://www.city-mortgage.com/
Address:
1 N 131 County Farm Road, Suite 108
Winfield, IL 60190
Phone: (630) 345-4645
Email: info@city-mtg.com